Política de frete

Sari d’Bali offers free standard shipping on eligible orders delivered to Australia, New Zealand and the United States. No standard shipping charge is added at checkout.

Products are shipped from international distribution centres, fulfilment partners and manufacturers. Shipping routes, fulfilment location and carriers may vary by product, supplier, stock and destination.

After payment confirmation, orders enter preparation and dispatch. Tracking is usually sent within 5 business days after payment confirmation. Tracking updates may take a few days to appear during carrier handovers or customs processing.

Estimated delivery time is 7 to 12 calendar days after dispatch. Delivery times are estimates and may vary due to customs, carrier delays, weather, holidays, high-demand periods, strikes or other events outside our control.

Orders with more than one item may arrive in separate parcels with different tracking numbers.

Customers must provide accurate delivery details, follow carrier instructions and collect parcels within carrier deadlines. Address changes are not guaranteed after 24 hours from purchase. Where permitted by law, customers may be responsible for costs caused by an incorrect, incomplete or undeliverable address.

Cancellations are not guaranteed after 24 hours from payment confirmation.

If eligible customs charges apply, including import taxes, duties or customs-clearance fees directly related to releasing the parcel, Sari d’Bali will reimburse them after validation. The customer must pay the charge to release the parcel and contact support@saridbali.com within 48 hours, providing order number, tracking number, proof of payment and official customs/tax documents where available.

This coverage does not include fees arising from address errors, refused delivery, missed collection deadlines, storage charges, carrier redelivery fees, bank fees or exchange-rate charges.

If tracking shows delivered but the order was not received, assess the case individually using tracking, carrier confirmation and proof-of-delivery information.

Contact: Sari d’Bali — support@saridbali.com.