Informativa sui rimborsi

Sari d’Bali offers a clear returns policy for eligible orders delivered to Australia, New Zealand and the United States. This policy does not limit, exclude or replace any mandatory consumer rights that apply in the destination country.

7-day change-of-mind returns: Customers may request a return within 7 calendar days of delivery. Items must be unused, unworn, undamaged and returned in original condition, packaging and included accessories.

Change-of-mind costs: The customer is responsible for return postage, shipping fees, duties, taxes, bank charges and other costs generated by a change-of-mind return. Original shipping charges are not refundable unless required by law. Customers must contact support before returning an item.

Faulty, damaged or incorrect items: Customers must contact support@saridbali.com as soon as possible and within 90 days of delivery, with an order number, description and clear photos or videos. For approved claims, Sari d’Bali may offer a replacement, refund, repair, price reduction or another remedy required by law. Sari d’Bali covers reasonable return costs for approved faulty, damaged or incorrect-item claims. This 90-day support process does not limit any consumer rights that apply after that period.

Items are not eligible for a change-of-mind return if worn, damaged, altered, resized, engraved, personalised, misused or returned without original packaging. This does not apply to faulty, damaged, incorrect or not-as-described items.

Customers are responsible for accurate delivery addresses. Cancellations or changes are not guaranteed once an order begins processing.

Approved refunds are issued to the original payment method after receipt and inspection of the return.

Nothing in this policy limits, excludes or replaces mandatory consumer guarantees, statutory rights, refund rights, repair rights, replacement rights or other remedies available under applicable consumer law.

Contact: Sari d’Bali — support@saridbali.com.